BOLD Law: You Teach People How to Treat You
Ever wished someone treated you differently? Maybe it was a friend who cancelled dinner plans at the last minute, or maybe a colleague took the sole credit on a task the two of you completed together. In either of the above examples, you could change the end result of hurt feelings or dissatisfaction in the future by following the BOLD Law of “You teach people how to treat you.”
The easiest way to follow this BOLD Law is by letting people know exactly what you expect of them and how you expect them to treat you. You could let your friend know that, because of your tight schedule, you need more notice if she won’t be able to meet you for dinner, and you could tell your colleague that shared work should receive shared credit.
BOLD Coach John Prescott shares an example of an agent who repeatedly tells a buyer to call him at any time but then gets upset when that buyer calls at night or on a weekend.
“Tell clients your limitations when you’re working with them,” Prescott says. “If you don’t want to work nights or weekends, let people know you expect that.”
Learn how BOLD can teach you communication strategies to put this Law into practice.